General Terms & Conditions

Last Updated: 27th February 2025

These General Terms and Conditions (“Terms”) apply to all individuals and businesses using Shire House, including tenants, visitors, and guests. These Terms set out the legal framework for the use of the premises and services.

By accessing Shire House, you acknowledge that you have read, understood, and agreed to these Terms, in addition to the House Rules, which apply to all users and form part of these Terms.

1. Definitions

'Agreement' refers to any written contract, licence, lease, membership plan, or other formal agreement between Shire House and a Tenant or User regarding the use of premises and services.
'Common Areas' refers to shared spaces within Shire House, such as lounges, kitchens, meeting rooms, corridors, and other areas accessible to multiple Users.
'House Rules' refer to the behavioural and operational guidelines applicable to all users of Shire House. Located at: https://shirehouse.uk/house-rules
'Member' is a Tenant or individual with an active agreement that grants them access to Shire House facilities and services.
'Non-Member' is an individual or company without an active plan, agreement or contract that purchases services or products from time-to-time.
'Premises' refers to the physical location of Shire House, including all office spaces, shared workspaces, meeting rooms, and common areas.
'Services' refer to the workspace, facilities, and amenities provided by Shire House.
'Shire House' refers to the co-working and serviced office space located in Lichfield.
'Tenant' refers to individuals or businesses with a signed agreement for dedicated space or services.
'User' refers to any individual, tenant, visitor, or organisation using the premises.
'Visitor' refers to any individual granted temporary access to the premises, including guests of tenants.

2. Scope & Application

2.1 These Terms apply to all users of Shire House.
2.2 Additional agreements (Lease, Licence, or other specific terms) apply based on the product, plan, or contract selected by the tenant.
2.3 All users must comply with the House Rules in addition to these Terms.

3. Use of Premises & Services

3.1 Shire House provides a professional environment intended for business purposes only.
3.2 Users may access common areas, private workspaces, and shared facilities as permitted by their agreement. Any unauthorised use of the premises, facilities, or services is strictly prohibited.
3.3 Shire House reserves the right to restrict or terminate access to individuals violating these Terms or the House Rules.
3.4 Users without dedicated office spaces are not permitted to use the address of any of our Premises for company registration or mail delivery, and we shall have no liability in connection with any mail delivered to a Member at our Premises.

4. Access & Security

4.1 Tenants and authorised users will receive access credentials as per their specific agreement.
4.2 Visitors must adhere to the guest sign-in process as outlined in the House Rules.
4.3 Security measures, including CCTV, may be in operation, and by using the premises, users consent to their presence.
4.4 Shire House reserves the right to refuse entry or revoke access for security or operational reasons.

5. Fees & Payment

5.1 Tenants must pay all applicable fees as outlined in their signed agreement.
5.2 Late or failed payments may result in service suspension or termination.
5.3 Shire House reserves the right to adjust pricing or introduce new charges with prior notice and/or in accordance with your agreement.

6. Cancellation & Termination

6.1 The cancellation and termination process is governed by the terms of individual agreements.
6.2 Violations of these Terms or the House Rules may result in immediate termination of access.
6.3 No refunds are provided unless expressly stated in the applicable agreement.

7. Meeting Room Bookings & Use

7.1 Meeting rooms must be booked in advance through the designated booking system or by contacting Shire House management.
7.2 Bookings are subject to availability and will be confirmed upon receipt of a booking confirmation.
7.3 Members with credits as part of their plan can use available credits to book meeting rooms.
7.4 Meeting rooms are to be used for professional and business purposes only.
7.5 Users must vacate the meeting room at the designated end time to avoid disruption to subsequent bookings.
7.6 The room must be left in a clean and tidy condition. Any damages or excessive mess may incur additional charges.
7.7 Any technical issues or equipment malfunctions should be reported immediately to Shire House management.
7.8 Cancellations must be made at least 1 hour in advance for members and 24 hours in advance for non-members to avoid charges.
7.9 Late cancellations or no-shows will incur a 100% cancellation fee.
7.10 Meeting room rates will be communicated at the time of booking.
7.11 Additional services, such as catering, presentation equipment, or extended hours, may be available upon request and subject to additional fees.
7.12 Members will be billed in their next invoice, while non-members must provide pre-payment at the time of booking.
7.13 Users must comply with all applicable Shire House policies, including security, visitor sign-in, and IT usage.
7.14 Shire House is not liable for any loss, damage, or business interruption resulting from the use of the meeting rooms.
7.15 Any unauthorised use or subletting of meeting rooms is strictly prohibited and may result in termination of access rights.

8. Liability & Insurance

8.1 Shire House is not responsible for any personal property left unattended on the premises.
8.2 Users are responsible for their own insurance coverage where applicable.
8.3 Shire House is not liable for any loss, damage, or business interruption arising from the use of the premises or services.
8.4 Shire House do not control and are not responsible for the actions of other individuals you encounter through the use of the Services; this includes other Users and their guests at the Premises. Shire House does not endorse, support or verify the facts, opinions or recommendations of our Users. If a dispute arises between Users, Shire House has no responsibility or obligation to participate, mediate or indemnify any party.
8.5 To the extent permitted by law, the aggregate monetary liability of Shire House to Users, and their employees, agents, guests and invitees for any reason and for all causes of action, whether in contract, tort, breach of statutory duty, or other legal or equitable theory will not exceed the total amounts paid by you to us under this Agreement in the twelve (12) months prior to the claim arising. Shire House will not be liable under any cause of action, for any indirect, special, incidental, consequential, reliance or punitive damages, including loss of profits or business interruption, or for the cost of any substitute goods, services or technology. Users acknowledge and agree that to the extent permitted by law, neither Users or their guests may commence any action or proceeding against Shire House, whether in contract, tort, breach of statutory duty, or other legal or equitable theory, unless the action, suit, or proceeding is commenced within one (1) year of the cause of action’s accrual.
8.6 To the extent permitted by law, you will indemnify Shire House from and against any and all claims, including third party claims, liabilities, and expenses including reasonable legal fees, resulting from any breach or alleged breach of this Agreement by you as a User or your guests, invitees or pets or any of your or their actions or omissions, except to the extent a claim results from the gross negligence, wilful misconduct or fraud of Shire House. Users are responsible for the actions of and all damages caused by all persons and pets that Users or their guests invite to enter any of the Premises. Users shall not make any settlement that requires a materially adverse act or admission by Shire House or imposes any obligation upon Shire House unless you have first obtained our written consent. Shire House shall not be liable for any obligations arising out of a settlement made without its prior written consent.

9. Technology & Internet Usage

9.1 Internet and IT services are provided but must be used in accordance with legal and ethical guidelines.
9.2 Users must not engage in any activity that disrupts network security or performance.
9.3 Shire House does not guarantee uninterrupted internet access and is not liable for any service outages.

10. Compliance with House Rules

10.1 All users must adhere to the House Rules, which form an integral part of these Terms. The House Rules can be found here: https://shirehouse.uk/house-rules.
10.2 Breaching the House Rules may result in warnings, fines, restricted access, or termination of agreements.
10.3 Users are responsible for ensuring their visitors comply with the House Rules.

11. Changes to Terms & Services

11.1 Shire House reserves the right to update these Terms and will provide notice where required.
11.2 Users agree to remain bound by any modifications to these Terms following such updates.

12. Governing Law

12.1 These Terms are governed by the laws of England and Wales.

By accessing or using Shire House, you confirm your agreement to these Terms and the binding House Rules. If you have any questions, please contact management before proceeding.